General Return Guidelines
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- All original packaging, tags, labels, accessories, and any accompanying documentation must be included.
- Proof of purchase is required for all returns, whether purchased online or in-store. This may include your receipt, invoice, or order confirmation.
- Shipping and delivery charges are non-refundable, unless the return is due to an error on our part.
- If you require us to collect the returned item, an additional collection fee will apply. This fee will be deducted from the refund or credit note amount.
- A restocking fee of up to 20% of the item’s value may be applied to returned goods, especially for large or bulky items.
- Special order items (including made-to-order or custom-selected items) cannot be returned, unless the item is faulty or damage.
- Mattresses and bedding products cannot be returned once opened or used, due to hygiene and health regulations. Please ensure you are fully satisfied with your selection before opening the packaging.
Eligibility for Returns
- Online Orders: You may return online purchases within 14 days of delivery for a full refund, provided the item is unused, in its original condition, and packaged with all original materials.
- In-Store Purchases: Items purchased in-store may be returned within 14 days of purchase for a credit note. Refunds are not issued for in-store purchases unless the product is faulty or damaged.
- Special Order Items: These are not eligible for return or refund, unless they arrive damaged or faulty. ( For full details, please refer to our Special Order & Custom Items section )
Special Order Items Returns
Special order or custom-made items are non-refundable and non-returnable, as they are made specifically to your request. This includes:
- Items with custom fabric, colour, size, or configuration
- Products not normally held in stock
- Any item labeled as “Special to Order” at the time of purchase
Please note:
- We do not accept cancellations, returns, or exchanges on these items unless they are faulty or damaged upon delivery.
- We advise reviewing all product specifications carefully before placing your order.
- Lead times and estimated delivery windows for custom items may vary. We will keep you updated as best as possible.
If you’re unsure whether your item qualifies as a special/custom order, please contact us before purchasing
Assembled Items Returns
Row content
Online Orders Returns
Initiate the return process by contacting our customer service team at info@bargaintown.ie and provide the following information:
- Order number
- Product name
- Reason for return
- Your contact details
- Optional but helpful: Please include photos of the product, especially if it is damaged, faulty, or not as expected. This helps us speed up the return and resolution process.
Our customer service representative will contact you and will guide you through the return process.
In most cases, we will arrange for a team member to inspect the item before proceeding with the return or refund. This helps ensure the item meets our return conditions and allows us to resolve your request more efficiently.
Refunds will be processed once we receive the returned product and verify its eligibility. The refund will be issued using the original payment method. Please allow 5–10 business days for the refund to be credited to your account, depending on your bank or payment processor.
In-Store Purchase Returns
- To return an item purchased in-store, visit our physical store location with the product and the original proof of purchase (receipt or invoice).
- Our store staff will assess the condition of the product to ensure it is eligible for return and issue you a credit note for the value of the returned item.
- If the item cannot be brought into one of our locations, please contact our customer service team. In such cases, we will schedule an inspection at your location before confirming the return. If the return is approved, we can arrange a collection of the item.
- The credit note can be used towards future purchases at our store and is valid for a period of 12 months from the date of issue.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer service team immediately. We may request relevant photographs or evidence of the damage or defect to assess the situation and provide an appropriate solution.
- Depending on the circumstances, we may arrange for a replacement, repair, or refund. If an item becomes faulty after a period of use, we will schedule an inspection to assess the issue and determine the best course of action.
- If you have any questions or need further assistance regarding our Returns Policy, please don't hesitate to contact our customer service team. We are here to ensure your satisfaction and make your shopping experience a pleasant one.
