What Is an In-Store Deposit?
An in-store deposit is a simple way to move forward with your purchase.
It allows you to confirm the product and pay part of the cost upfront, with the balance paid later. This gives you time to complete the purchase while we handle the next steps of the order.
How Much Is the Deposit?
A minimum deposit of 20% of the total product value is required to secure any item.
The deposit forms part of the total purchase price and will be deducted from the final balance due.
How Long Will My Item Be Held?
Items reserved with a deposit will be held for a maximum period of 6 weeks from the date the deposit is paid. During this time, the item will not be made available for sale to other customers.
Paying the Remaining Balance
The remaining balance must be paid in full within the 6-week reservation period.
Payment can be completed in store using any of our accepted payment methods. Once payment is complete, collection or delivery can be arranged in accordance with our standard procedures.
What Happens If the Balance Is Not Paid?
If the remaining balance is not paid within the 6-week reservation period:
- The reservation will automatically lapse.
- The item will no longer be held.
- Any deposit paid will be refunded as a in-store credit note, rather than a cash or card refund.
Store credit notes:
- May be used toward any future in-store purchase
- Are non-transferable and cannot be redeemed for cash
Deposits on Made-to-Order / Special Order Items
Deposits are not available on made-to-order or special order items.
These items require full payment at the time of purchase, as they are ordered specifically to the customer’s requirements.